Last updated: June 22, 2026
Vitalyx Bio (‘Vitalyx Bio,’ ‘we,’ ‘us,’ or ‘our’) respects your privacy. This Privacy Policy explains what information we collect when you visit vitalyxbio.com or place an order, how we use it, who we share it with, how long we keep it, and the rights you have over it. By using our website or placing an order, you agree to the practices described below.
1. Information We Collect
We collect only the information needed to operate our store, fulfill your orders, and communicate with you.
Information you provide:
- Account details: name, username, and a password (passwords are stored in encrypted/hashed form)
- Contact details: email address and phone number
- Shipping and billing address
- Order details: the products you purchase, quantities, and order totals
- Any information you include when you contact us through our contact form or by email
Information collected automatically: When you visit the site, our servers and standard web technologies may record your IP address, browser and device type, and the pages you view, through server logs and essential cookies.
Payment information we do NOT collect or store: We do not collect or store credit-card numbers, debit-card numbers, or bank-account credentials. Orders are paid by Zelle or Venmo, which are operated by third parties under their own privacy policies. We receive only confirmation that a payment has been sent, matched to your order number.
2. How We Use Your Information
- Process, fulfill, and ship your orders
- Send order confirmations, payment instructions, and shipping updates
- Respond to your questions and support requests
- Detect, prevent, and investigate fraud, chargebacks, or abuse
- Meet our legal, accounting, and tax obligations
- Improve our website, products, and service
- Send marketing emails only if you have opted in; you can unsubscribe at any time
We do not sell your personal information.
3. Cookies and Tracking
We use essential cookies that are necessary for the shopping cart, checkout, and account login to function. We may also use privacy-respecting analytics to understand how the site is used in aggregate. You can block or delete cookies in your browser settings, though some features of the site may stop working if you do.
4. How We Share Information
We share the minimum information necessary with trusted service providers who help us run the business, each of whom may use it only to provide services to us:
- Hosting and infrastructure providers that operate our website and database
- Email providers used to send order, support, and shipping messages
- Shipping carriers (such as USPS, UPS, or FedEx), which receive your shipping address and order number to deliver your package
- The payment service you choose (Zelle or Venmo), which you interact with directly
We may also disclose information when required by law (for example, a subpoena, court order, or regulator request) or to protect our legal rights, our customers, or the public. We do not sell or rent your personal information.
5. How Long We Keep Your Information
We keep your account and order information for as long as your account is active or as needed to provide our services, and longer where we are legally required to (for example, tax and accounting records). When you ask us to delete your data, we remove or anonymize it except where we must retain it to meet a legal obligation or resolve a dispute.
6. Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. California residents have rights under the CCPA/CPRA, including the right to know what personal information we collect, to delete it, to correct it, and to opt out of the sale or sharing of personal information (we do not sell or share your personal information). If you are in the EEA, UK, or Switzerland, you have rights under the GDPR, including access, portability, and the right to object to or restrict processing. To exercise any of these rights, email us at support@vitalyxbio.com from the address associated with your order, and we will respond within 30 days.
7. Data Security
We protect your information using industry-standard safeguards, including TLS/SSL encryption in transit and access controls. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident.
8. Children’s Privacy
Our website and products are intended only for adults aged 21 and older who are qualified researchers or professionals. We do not knowingly collect personal information from anyone under 18. If we learn we have collected information from a minor, we will delete it.
9. International Visitors
Vitalyx Bio is operated from the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the United States, which may have different data-protection laws than your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The version posted on the site at the time you visit or place an order is the version that applies. We will update the date above when we make changes.
11. Contact Us
For any privacy question or data request, contact us at support@vitalyxbio.com.
For Research Use Only. All products sold by Vitalyx Bio are intended strictly for laboratory and analytical research purposes. They are not for human or veterinary use, consumption, or any therapeutic or diagnostic application. We do not sell to patients. The statements made on this website have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Vitalyx Bio is a chemical supplier; it is not a compounding pharmacy or chemical compounding facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act, and is not an outsourcing facility as defined under Section 503B. Human and animal consumption is prohibited — laboratory / in-vitro experimental use only.